Notice: We are no longer shipping via our online shopify store.
If you'd like to place an order for shipping, please visit nmfungi.etsy.com.

‣ Where do I pickup my order?
Directly at our farm/warehouse! 
See our Weekly Pickup Hours / Get Directions.

When can I expect my fresh mushroom order to be ready?
Each fresh mushroom order is harvested prior to pickup to ensure optimal taste, texture and storage. 
* NOTICE: If you've just placed your order, please allow between 24-48 hours before fulfillment.

‣ What is processing time? Which products will require some wait?
Our handmade products are made to order and taken into consideration with our weekly production volume. That being said, some products require extra processing time for us to fulfill under the same sterile conditions.
* ~2-3 day Processing for Grow Kits before fulfillment
* ~1 week Processing for Agar Plates, Bulk Substrates, Grain Spawn before fulfillment
* ~2 week Processing for Mushroom Cultures before fulfillment

 What are pre-orders?
Pre-orders are reserved freshly cultivated inventory or handmade products - It's YOURS before it's grown/made!
* NOTICE: Each product listing that states *pre-order* will denote our pickup window within the listing itself. 

Is your inventory up to date?
Yes- Our mushrooms are harvested 2x per week and inventory is updated same day. Any items listed online, and aren't 'sold out' are available to purchase.

‣ How do I place a bulk order of fresh mushrooms?
Please submit your order request via email to: Stavi@nmfungi.com.

‣ What payment methods do you accept?
Credit/Debit Cards: American Express, Discover, MasterCard, Visa for ONLINE TRANSACTIONS ONLY
Electronic: Google Pay, Venmo & CashApp (@nmfungi) for EVENTS ONLY

‣ What is your refund policy?

On the rare occasion that an issue may occur, we offer a 100% Satisfaction Guarantee!
* Must contact within 48 hours of receipt to report contamination, damages or loss. See our product specific Refund Policy.

‣ Can you tell me more about product/crafting ingredients?
• ALL mushrooms, dried blends, edibles, extracts & fruiting grow kits are Gluten-Free and Vegan.
• Dried products are crafted with 100% whole mushrooms (fruiting bodies). NO FILLERS.
• Extracts are crafted with 100% Organic Grain Alcohol, Whole Mushrooms & H2O.

‣ I don't know how to cook mushrooms! What do I do?
See our Mushroom Taste Guide for taste profiles, pairings and recommendations with our various gourmet species! Also, checkout our Pinterest with links to delicious mushroom recipes!

For most recipes - we'd recommend a simple high temp sauté with olive oil to sear the exterior, followed by a low temp simmer with butter and a dash of salt/pepper/rosemary!

‣ Can you teach me how to grow mushrooms?
Yes - Sign up for our Master's Mushroom Grow Course hosted by Master Grower Stavi at the NM Fungi Farm in Albuquerque, NM. Formerly the 'Medicinal Mushroom Grow Course,' our comprehensive 2-day course provides participants with all of the hands-on experience, information & materials needed to cultivate mushrooms from spore to harvest!

Stay tuned for upcoming dates!

‣ How do I setup 1:1 meeting regarding my home grow, lab time, or specific mushroom inquiry?
Request a consultation with Stavi, Master Grower & Owner at NM Fungi. Hourly rates apply and will be discussed upon review.

‣ Can you help me identify mushrooms if I send you a photo?
No - It is not a best practice for us as a business to approve or identify foraged species we did not personally harvest. We encourage you to use the masses of resources available and self-educate with regional mushroom field guides.
Do not consume foraged fungi without identifying it first.

Some useful guides we recommend in the Mountain-West: All the Rain Promises & MoreThe Essential Guide to Rocky Mountain MushroomsNational Audubon Society Field Guide to North American Mushrooms.