FAQ

How/where do I pickup my order?
Directly at our facility! * Appointment required.
If you've just placed your order, please allow 1-2hrs for confirmation email.
See our General Pickup Hours / Get Directions.

What is your refund policy?
On the rare occasion that an issue may occur, we offer a 100% Satisfaction Guarantee!
* Must contact within 48 hours of receipt to report contamination/damages/loss.
See our product specific Refund Policy.

What items do you ship?
Bulk Substrate, Dried Mushrooms, Grow Kits, Extracts, Ramen Blends and Sterilized Grain Spawn.
* Fresh Mushrooms are NOT eligible for shipping.
See our product specific Shipping Policy.

What payment methods do you accept?
Credit/Debit Cards: American Express, Discover, MasterCard, Visa
Electronic: Apple Pay, Google Pay, Venmo & CashApp (@nmfungi)

How do I setup 1:1 consultation regarding my home grow, lab time, or specific mycological inquiry?
Request a 1:1 consultation with Stavi, Urban Mushroom Farmer/Owner at NM Fungi.

I don't know how to cook mushrooms! What do I do?
See our Mushroom Taste Guide for taste profiles, pairings and recommendations with our various gourmet species! Also, checkout our Pinterest with links to delicious mushroom recipes!

For most recipes - we'd recommend a simple high temp sauté with olive oil to sear the exterior, followed by a low temp simmer with butter and a dash of salt/pepper/rosemary!

Can you teach me how to grow mushrooms?
Yes - We proudly offer our Hands-On Master's Mushroom Grow Course on a quarterly basis in-person at our urban farm. Formerly 'Medicinal Mushroom Grow Course,' we wanted to clarify that we teach participants how to cultivate ALL types of gourmet + medicinal species (from Lion's Mane to Oysters)!

Stay tuned for upcoming course dates!

Can you help me identify mushrooms if I send you a photo?
No- We encourage you to use the masses of resources available and self-educate with regional mushroom field guides. Do not consume foraged fungi without identifying it first.

Some useful guides we recommend in the Mountain-West: All the Rain Promises & More, The Essential Guide to Rocky Mountain Mushrooms, National Audubon Society Field Guide to North American Mushrooms.

📢 DEBUT Fall 2022 - We will offer self-paced online courses with exclusive discord access!