Please note: Requests for Refunds/Returns are subject for review.

Retail Orders

Packages should be inspected immediately for completeness or damages. Must contact within 48 hours of receipt to report contamination, damages, or loss.

Agar Plates

We offer free replacement on any agar plate with contamination BEFORE the parafilm seal is broken; once the petri dish is opened or spore/culture is introduced keeping contamination free is your responsibility with clean, aseptic practices.

Bulk Substrates & Grain Spawn

We offer free replacement on any substrate or grain spawn bag with contamination BEFORE the impulse seal is broken; once the bag is opened or spore/culture is introduced keeping contamination free is your responsibility with clean, aseptic practices.

Courses & Workshops

Our courses are designed and tailored to fit the demand/needs of the number of participants who sign up. We require a 72-hour cancellation notice prior to scheduled course dates for an eligible refund. If you've already purchased your ticket(s) and are no longer able to attend, you may contact us to discuss saving you a seat for a future class.

Craft Foods & Seasoning

On the rare occasion that your meal packet or seasoning bottle arrives damaged/contaminated, we offer a 100% Satisfaction Guarantee! All you need to do is let us know what went wrong so we can make sure you receive an appropriate credit for your purchase.

Fresh Mushrooms

We encourage you to please taste your mushrooms before you judge by their appearance! On the rare occasion that we miss packing something you ordered or the mushrooms are more than just naturally-blemished, we offer a 100% Satisfaction Guarantee! All you need to do is let us know what went wrong so we can make sure you receive an appropriate credit for your purchase.

Disclaimer: Organic farming does not include the use of pesticides or GMOs (among other things), so while we carefully inspect the produce in your order before it goes into your box, sometimes the occasional bruise, or broken cap. These are natural occurrences in harvesting and packaging, and are unlikely to affect the edibility or integrity of your mushrooms.

Fresh mushrooms are best cooked within 7 days of purchase, as they begin to deteriorate even under refrigeration. Dried products have a much longer shelf life, but are subject to deterioration without proper storage.

Mushroom Grow Kits

On the rare occasion that your grow kit arrives damaged/contaminated, we offer a 100% Satisfaction Guarantee! All you need to do is let us know what went wrong so we can make sure you receive an appropriate credit for your purchase.

Grow kits are best opened for fruiting within 5 days of arrival, as we send out blocks near full colonization.

Mushroom Cultures

If your culture arrives with contamination, we offer free replacement BEFORE the parafilm seal is broken/opened; once the growing medium is exposed we are not responsible for contamination. Please inspect your culture dish immediately upon receipt. Must report loss within 48 hours.

Mushroom Extracts & Dehydrated Mushrooms

On the rare occasion that your dehydrated mushrooms or extract bottle arrives damaged, we offer a 100% Satisfaction Guarantee! All you need to do is let us know what went wrong so we can make sure you receive an appropriate credit for your purchase.

The shelf life of Mushroom Extracts is ~5-7 years, when stored in a cool/dark place such as a cabinet or pantry.

Notice: Must be standing upright to prevent dropper degradation.

The shelf life of Dehydrated Mushrooms is ~1-3 years, when stored in air-tight container and kept in a cool/dark place.

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Wholesale/Bulk Orders

Packages should be inspected immediately for completeness or damages. Must contact within 48 hours of receipt to report contamination, damages, or loss.

Returns are not guaranteed for wholesale customers. We are willing to accept reasonable requests submitted via email to stavi@nmfungi.com. Please include your name, the purchase date and details about issues with your order. Any approved wholesale returns will be refunded via a payment credit, eligible for use towards any open/future orders with New Mexico Fungi.

Who is considered a wholesale customer?

If you receive direct billing from New Mexico Fungi via Freshbooks, you are considered a wholesale customer.

Are there late fees on wholesale/open orders?

Invoices +30 days overdue are subject to a late fee of 10% per month. However, as business owners, we understand life happens! If you need an payment extension, please be sure to contact us with reasonable notice ahead of your payment date to accommodate your request.