Please Note: Requests for Refunds/Returns are subject for review.

Packages should be inspected immediately for completeness or damages. Must contact NM Fungi within 48 hours of receipt to report contamination, damages, or loss.

Agar Plate Refund Policy

We offer free replacement on any agar plate with contamination BEFORE the parafilm seal is broken; once the petri dish is opened or spore/culture is introduced keeping contamination free is your responsibility with clean, aseptic practices.

Bulk Substrates & Grain Spawn Refund Policy

We offer free replacement on any substrate or grain spawn bag with contamination BEFORE the impulse seal is broken; once the bag is opened or spore/culture is introduced keeping contamination free is your responsibility with clean, aseptic practices.

Fresh Mushroom Refund Policy

On the rare occasion that we miss packing something you ordered or the mushrooms are more than just naturally-blemished, we offer a 100% Satisfaction Guarantee! All you need to do is let us know what went wrong so we can make sure you receive an appropriate credit for your purchase.

Fresh mushrooms are best cooked within 7 days of purchase, as they begin to deteriorate even under refrigeration. Dried products have a much longer shelf life, but are subject to deterioration without proper storage.

*Disclaimer: Organic farming does not include the use of pesticides or GMOs (among other things), so while we carefully inspect the produce in your order before it goes into your box, sometimes the occasional bruise, or broken cap. These are natural occurrences in harvesting mushrooms, and are unlikely to affect the edibility or integrity of your produce.

We encourage you to please taste your produce before you judge it by its appearance!

Grow Kit Refund Policy

On the rare occasion that your grow kit arrives damaged/contaminated, we offer a 100% Satisfaction Guarantee! All you need to do is let us know what went wrong so we can make sure you receive an appropriate credit for your purchase.

*Grow kits are best opened for fruiting within 5 days of arrival, as we send out blocks near full colonization.

Course Refund Policy

Our courses are designed and tailored to fit the demand/needs of the number of participants who sign up. We require a 72-hour cancellation notice prior to scheduled course dates for an eligible refund.

Mushroom Culture Refund Policy

If your culture arrives with contamination, we offer free replacement BEFORE the parafilm seal is broken/opened; once the growing medium is exposed we are not responsible for contamination. Please inspect your culture dish immediately upon receipt. Must report loss within 48 hours.